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Frequently Asked Questions
Which mobile platforms is Mr. Black compatible with?
The Mr. Black app is compatible with both iOS and Android devices and can be downloaded from the App Store and Google Play Store. Additionally, the web version of Mr. Black can be accessed at www.themrblack.com on any device with internet access.
How do I get my staff on-board?
The Mr. Black team provides full setup support for its users. Additionally, 24/7 support is available for any future assistance. To invite your staff to the Mr. Black App, simply create your venue in the app and then visit the 'Employee List' section in the menu.
How do I customize Mr. Black for my venue?
The Mr. Black team is dedicated to providing an accurate representation of your venue in the app. During the initial setup consultation, a member of the Mr. Black team will work with you to customize your venue to your specific needs. Additionally, you can make adjustments to your venue information and preferences at any time by visiting the 'settings' tab in the app.
What if I own multiple venues?
Mr. Black gives you the ability to perform all necessary tasks, whether you are an owner, employee, or promoter of a venue, using a unique login. This allows you to access all your venues from the dashboard within the Mr. Black app.
How secure is my data?
The Mr. Black team is dedicated to protecting all data associated with your account. The company employs the highest standards of security to prevent any breaches and ensure the safety of your information.
Do I have to pay an extra fee for support after my trial?
No, there are no additional charges for phone support. Mr. Black offers 24/7 phone support for free, so you can speak with a real person at any time.
How to I add a payment method to my account?
To add or change your payment information, go to the menu within the Mr. Black app, select 'settings', then 'billing & payments', and input or update your payment information.